1. Information We Collect
We collect information to provide and improve our services. The types of information we collect include:
- Account Information: Name, email address, company name, and contact details when you register
- Usage Data: Information about how you use our API, including message volumes, timestamps, and feature usage
- Technical Data: IP addresses, browser type, device information, and server logs
- Payment Information: Billing details processed securely through our payment providers
- Communication Data: Records of your communications with our support team
2. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our services
- Processing transactions and sending billing notifications
- Responding to your inquiries and providing customer support
- Analyzing usage patterns to improve our platform
- Sending important service updates and security alerts
- Complying with legal obligations
Note: We do not sell your personal information to third parties. Your data is used solely to provide and improve our services.
3. Data Storage
Your data is stored securely using industry-standard encryption and security practices:
- All data is encrypted in transit using TLS/SSL
- Sensitive data is encrypted at rest
- We use secure cloud infrastructure with regular security audits
- Access to data is restricted to authorized personnel only
- We maintain regular backups to prevent data loss
Message content sent through our platform is processed in real-time and not stored longer than necessary for delivery confirmation.
4. Third-Party Services
We work with trusted third-party services to operate our platform:
- WhatsApp/Meta: For message delivery through the WhatsApp Business API
- Payment Processors: To securely process payments (e.g., Stripe, Razorpay)
- Cloud Providers: For hosting and infrastructure services
- Analytics: To understand usage and improve our services
All third-party services are vetted for their security and privacy practices.
5. Your Rights
Your Data Protection Rights
- Right to Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Portability: Request transfer of your data in a machine-readable format
- Right to Object: Object to processing of your personal data
- Right to Withdraw Consent: Withdraw consent at any time where we rely on consent
To exercise any of these rights, please contact us at the email address provided below. We will respond to your request within 30 days.
6. Cookies
We use cookies and similar technologies to:
- Keep you signed in to your account
- Remember your preferences and settings
- Understand how you use our platform
- Improve our services based on usage patterns
You can control cookie settings through your browser. Note that disabling cookies may affect the functionality of our services.
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email or through our platform
- Provide a summary of key changes
We encourage you to review this policy periodically to stay informed about how we protect your data.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: